Keeping up Appearances
View speaker profile, check out presentation and training topics or inquire about booking me for a conference, training seminar or event.
Hyatt Hotels & Resorts
April 3 and 12, 2012
Webinar for Worldwide Hotels: Best Practices in Responding to Online Reviews
Best Western International – District Meetings
March 26, 2012: Atlanta, GA
April 11, 2012: Kansas City, MO
April 24, 2012: Toronto, ON
April 30, 2012: Victoria, BC
Presentation: Online Reputation Management
Atlific Hotels – Annual Conference
April 16, 2012: Montreal, QU
Presentation: Online Reputation Management
TripAdvisor Master Classes
April 17, 2012: Vancouver, BC
April 19, 2012: Los Angeles, CA
May 15, 2012: New Orleans, LA
Presentation: Maintaining a Positive Online Reputation and Responding to Reviews
Choice Hotels International – Annual Convention
May 16 & 17, 2012: Las Vegas, NV
Presentation 1: Introduction to Online Reputation Management
Presentation 2: Integrating Online Reputation Management into Hotel Operations
Atlantic Internet Marketing Conference
June 7 & 8, 2012
Keynote Presentation: Online Reputation Management
Strand Development Company – Annual Hotel Conference
August 28, 2012
Presentation: Online Reputation Management
Stay tuned for more seriously exciting announcements.
RECENT SEMINARS AND SPEAKING ENGAGEMENTS
Tourism BC: Ministry of Jobs, Tourism & Innovation
March 28, 2012: Nanaimo, BC
March 29, 2012: New Westminster, BC
March 13, 2012: Penticton, BC
February 28, 2012: Langley, BC
February 21, 2012: Richmond, BC
February 21, 2012: Oliver, BC
January 30, 2012: Vancouver, BC
January 17, 2012: Surrey, BC
January 12, 2012: Port Alberni, BC
January 10, 2012: Fernie, BC
Three-hour workshops: Online Reputation Management for Tourism Operators
Hotel Restaurants: How to Make Your Online Reputation Work for You
February 24, 2012: Online
Webinar with Michelle Wohl of Revinate
Royal Roads University – International Hotel Management Program
February 23, 2012: Victoria, BC
Workshop: Online Reputation Management for Hospitality
Caribbean Marketplace 2012: TripAdvisor Master Class
January 22, 2012: Paradise Island, Bahamas
Presentation: Managing Online Reputation and Responding to Reviews
Whistler Blackcomb Partners Forum
December 13, 2011: Whistler, BC
Presentation: Online Reputation Management
Tourism BC: Ministry of Jobs, Tourism & Innovation
December 7, 2011: West Kelowna/Peachland, BC
December 8, 2011: Revelstoke, BC
December 8, 2011: Shuswap, BC
Three-hour workshop: Online Reputation Management for Tourism Operators
Vantage Hospitality Group Conference: The Power Within
December 6, 2011: Las Vegas, Nevada
Educational Keynote Presentation: Reputation, the ROI of Social Networking
Buy Tourism Online 2011
December 2, 2011: Florence, Italy
Keynote Presentation: The Future of Reputation and Relevance in Tourism
Social Media and Storytelling for Hotels
November 30, 2011: Online
Webinar with VFM Leonardo
Innovative Marketing in Hospitality
November 28, 2011: London, England
Panel: Online Review Sites: Exploring Opportunities and Mitigating Downsides
Digital Marketing for Scottish Tourism: Learning How to Shine Online
November 16, 2011: Perth, Scotland
Keynote Presentation: Social Media, Technology and Tourism
TripAdvisor Master Class
November 9, 2011: Washington, D.C.
Presentation: Maintaining a Positive Online Reputation & Responding to Reviews
November 7, 2011: Vancouver, BC
Social Media Roundtable
Tourism BC: Ministry of Jobs, Tourism & Innovation
November 2, 2011: Maple Ridge/Pitt Meadows, BC
October 14, 2011: Vancouver Northshore, BC
October 13, 2011: Hope, BC
Three-hour Workshops: Online Reputation Management for Tourism Operators
Online Reputation Management for Tourism
November, 2, 2011
Webinar with Kay Walten
BC Tourism Industry Conference
October 25, 2011: Victoria, BC
Presentation: Five Key Social Media Trends in the Tourism Industry. Presented with Think! Social Media.
Tourism BC: Tourism Business Essentials Workshop
October 24, 2011: Victoria, BC
Three-hour Workshop: Online Marketing. Presented with Think! Social Media.
Social Media and Storytelling for Hotel Marketers
October 13, 2011
Webinar with Darlene Rondeau, VFM Leonardo
Social Media Ambush
September 27, 2011
Webinar with Michelle Wohl, Revinate
W Hotel Montreal
July 28, 2011: Montreal
Seminar: Social Media as a Sales Tool
Online Review Clinic 2
July 28, 2011: Online
Webinar: co-hosted with Michelle Wohl of Revinate
Online Review Clinic 1
June 28, 2011: Online
Webinar: co-hosted with Michelle Wohl of Revinate
Tourism BC – Ministry of Jobs, Tourism and Innovation
June 23, 2011: Vancouver
Seminar (3 hours): Online Reputation Management and the Tourism Industry
TripAdvisor Master Class Events
August 30, 2011: Dallas
August 9, 2011: Chicago
July 26, 2011: Montreal
June 9, 2011: Miami
April 26, 2011: San Diego
April 28, 2011: San Francisco
Presentation: Maintaining a Positive Online Reputation & Responding to Reviews
Vancouver Coast & Mountains – Regional Tourism Leaders Forum
May 31 – June 2, 2011: Squamish, BC
Presentation: Online Reputation Management for the Tourism Industry
Integrating Online Reputation Management into Hotel Operations and Culture
May 25, 2011: Online
Webinar: hosted with Michelle Wohl of Revinate
Alberta Hotel & Lodging Association 2011 Convention & Trade Show
April 17 – 19, 2011: Lake Louise, Alberta
Presentation 1: Social Media and Storytelling
Presentation 2: Online Reputation Management
How to Manage Your Hotel's Online Reputation
March 22, 2011: Vancouver
Seminar (3 hours): Local hoteliers
Best Practices in Responding to Online Reviews
March 31, 2011: Online
Webinar: hosted with Michelle Wohl of Revinate
HSMAI Europe: Revenue Management & Internet Marketing Strategy Conference
February 7, 2011: London, England
Panel discussion: TripAdvisor: Avenue for Increased Revenue?
National Hotel Marketing Conference
February 17, 2011: London, England
Keynote Presentation: Online Reputation Management
The Innkeeping Conference & Tradeshow
January 10 – 13, 2011: Charleston, South Carolina
Presentation: Storytelling and the Innkeeper
View Speaker Profile, check out tourism marketing training and presentation topics or inquire about booking me for a conference, training seminar or event.
IN THE NEWS
Checking in to TripAdvisor's Hotel Popularity Index by Laura Bly, USA Today
Special Report: Building a Reputation by Jason Q. Freed, HotelNewsNow.com
Why Hotels Should Pay Attention to Reputation Management, Interview with Are Morch
10 Questions for Daniel Edward Craig, interview with the Happy Hotelier
Reputation Recovery by Tim Weekes, CBC Television News (video)
The 'Net doesn't forget: managing disgrace in the social media age by Douglas Quan, The Montreal Gazette
Hoteliers get schooled in reputation management by Hannah Sampson, Miami Herald
Hotel marketing experts from around the world confirmed to speak at Middle East Marketing Conference in Dubai by HSMAI Foundation
Google, TripAdvisor redefine roles in distribution by Jason Q. Freed, HotelNewsNow.com
How to respond to hotel reviews by Jason Q. Freed, HotelNewsNow.com
TripAdvisor: Keep your enemies closer by Stacey Mieyal Higgins, HotelNewsNow.com
Hoteliers urged to respond to online reviews by Janet Harmer, CatererSearch.com
Is your hotel too hip for you? by Jayne Clark, USA Today
How can you tell which TripAdvisor Reviews to Trust? by Laura Bly, USA Today
Q+A with Daniel Edward Craig, Author & Hotel Consultant by Meg Nesterov, Gadling
Eight ways to survive when your hotel bumps you after dark by Barbara De Lollis, USA Today
HIGH RES IMAGES
- Book cover "Murder at the Universe"
- Book cover "Murder at Hotel Cinema"
- Book cover "Murder at Graverly Manor" (low res)
