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Keeping up Appearances

View speaker profile, check out presentation and training topics or inquire about booking me for a conference, training seminar or event.

UPCOMING SEMINARS AND SPEAKING ENGAGEMENTS

Tourism BC: Ministry of Jobs, Tourism & Innovation
February 9, 2012: Oliver, BC
February 21, 2012: Richmond, BC
February 29, 2012: Langley, BC
Three-hour workshop: Online Reputation Management for Tourism Operators

Royal Roads University – International Hotel Management Program
February 23, 2012: Victoria, BC
Three-hour workshop: Online Reputation Management for Hospitality

TripAdvisor Master Class
March 8, 2012: Toronto, ON
Presentation: Maintaining a Positive Online Reputation

Stay tuned for more seriously exciting announcements.

RECENT SEMINARS AND SPEAKING ENGAGEMENTS

Caribbean Marketplace 2012: TripAdvisor Master Class
January 22, 2012: Paradise Island, Bahamas
Presentation: Managing Online Reputation and Responding to Reviews

Tourism BC: Ministry of Jobs, Tourism & Innovation
January 30, 2012: Vancouver, BC
January 17, 2012: Surrey, BC
January 12, 2012: Port Alberni, BC
January 10, 2012: Fernie, BC
Three-hour workshops: Online Reputation Management for Tourism Operators

Whistler Blackcomb Partners Forum
December 13, 2011: Whistler, BC
Presentation: Online Reputation Management

Tourism BC: Ministry of Jobs, Tourism & Innovation
December 7, 2011: West Kelowna/Peachland, BC
December 8, 2011: Revelstoke, BC
December 8, 2011: Shuswap, BC
Three-hour workshop: Online Reputation Management for Tourism Operators

Vantage Hospitality Group Conference: The Power Within
December 6, 2011: Las Vegas, Nevada
Educational Keynote: Reputation, the ROI of Social Networking

Buy Tourism Online 2011
December 2, 2011: Florence, Italy
Presentation & Panel: The Future of Reputation and Relevance in Tourism

Social Media and Storytelling for Hotels
November 30, 2011: Online
Webinar with VFM Leonardo

Innovative Marketing in Hospitality
November 28, 2011: London, England
Panel: Online Review Sites: Exploring Opportunities and Mitigating Downsides

Digital Marketing for Scottish Tourism: Learning How to Shine Online
November 16, 2011: Perth, Scotland
Presentation: Social Media, Technology and Tourism

TripAdvisor Master Class
November 9, 2011: Washington, D.C.
Presentation: Maintaining a Positive Online Reputation & Responding to Reviews

BC Hospitality Industry Conference
November 7, 2011: Vancouver, BC
Social Media Roundtable

Tourism BC: Ministry of Jobs, Tourism & Innovation
November 2, 2011: Maple Ridge/Pitt Meadows, BC
October 14, 2011: Vancouver Northshore, BC
October 13, 2011: Hope, BC
Three-hour Workshops: Online Reputation Management for Tourism Operators

Online Reputation Management for Tourism
November, 2, 2011
Webinar with Kay Walten

BC Tourism Industry Conference
October 25, 2011: Victoria, BC
Presentation: Five Key Social Media Trends in the Tourism Industry. Presented with Think! Social Media.

Tourism BC: Tourism Business Essentials Workshop
October 24, 2011: Victoria, BC
Three-hour Workshop: Online Marketing. Presented with Think! Social Media.

Social Media and Storytelling for Hotel Marketers
October 13, 2011
Webinar with Darlene Rondeau, VFM Leonardo

Social Media Ambush
September 27, 2011
Webinar with Michelle Wohl, Revinate

W Hotel Montreal
July 28, 2011: Montreal
Seminar: Social Media as a Sales Tool

Online Review Clinic 2
July 28, 2011: Online
Webinar: co-hosted with Michelle Wohl of Revinate

Online Review Clinic 1
June 28, 2011: Online
Webinar: co-hosted with Michelle Wohl of Revinate

Tourism BC – Ministry of Jobs, Tourism and Innovation
June 23, 2011: Vancouver
Seminar (3 hours): Online Reputation Management and the Tourism Industry

TripAdvisor Master Class Events
August 30, 2011: Dallas
August 9, 2011: Chicago
July 26, 2011: Montreal
June 9, 2011: Miami
April 26, 2011: San Diego
April 28, 2011: San Francisco
Presentation: Maintaining a Positive Online Reputation & Responding to Reviews

Vancouver Coast & Mountains – Regional Tourism Leaders Forum
May 31 – June 2, 2011: Squamish, BC
Presentation: Online Reputation Management for the Tourism Industry

Integrating Online Reputation Management into Hotel Operations and Culture
May 25, 2011: Online
Webinar: hosted with Michelle Wohl of Revinate

Alberta Hotel & Lodging Association 2011 Convention & Trade Show
April 17 – 19, 2011: Lake Louise, Alberta
Presentation 1: Social Media and Storytelling
Presentation 2: Online Reputation Management

How to Manage Your Hotel's Online Reputation
March 22, 2011: Vancouver
Seminar (3 hours): Local hoteliers

Best Practices in Responding to Online Reviews
March 31, 2011: Online
Webinar: hosted with Michelle Wohl of Revinate

HSMAI Europe: Revenue Management & Internet Marketing Strategy Conference
February 7, 2011: London, England
Panel discussion: TripAdvisor: Avenue for Increased Revenue?

National Hotel Marketing Conference
February 17, 2011: London, England
Presentation: Online Reputation Management

The Innkeeping Conference & Tradeshow
January 10 – 13, 2011: Charleston, South Carolina
Presentation: Storytelling and the Innkeeper

TripAdvisor Master Class
December 8, 2010: Las Vegas, Nevada
Presentation: Maintaining a Positive Online Reputation

Best Western International Conference
November 8 – 12, 2010: Vancouver, BC
Presentation: Social Media as a Sales Tool.

Social Media for Hotels Seminars
September & October, 2010: Vancouver, Whistler and Victoria
Seminar: Developed and facilitated series of three-hour seminars for hoteliers

Midwest Lodging Investors Summit
July 11 – 13, 2010: Chicago, IL
Panelist: The Growing Role of Social Media Marketing

Opus Hotels – Annual National Sales & Marketing Conference
May, 2010: Vancouver, BC
Organizer and Facilitator: First joint conference of Montreal, Vancouver and national sales & marketing group

University Women's Club Annual General Meeting
May, 2010: West Vancouver, BC
Presentation: Dual careers as hotel manager and mystery author

View Speaker Profile, check out tourism marketing training and presentation topics or inquire about booking me for a conference, training seminar or event.

IN THE NEWS

Special Report: Building a Reputation by Jason Q. Freed, HotelNewsNow.com

Why Hotels Should Pay Attention to Reputation Management, Interview with Are Morch

10 Questions for Daniel Edward Craig, interview with the Happy Hotelier

Reputation Recovery by Tim Weekes, CBC Television News (video)

The 'Net doesn't forget: managing disgrace in the social media age by Douglas Quan, The Montreal Gazette

Hoteliers get schooled in reputation management by Hannah Sampson, Miami Herald

Hotel marketing experts from around the world confirmed to speak at Middle East Marketing Conference in Dubai by HSMAI Foundation

Google, TripAdvisor redefine roles in distribution by Jason Q. Freed, HotelNewsNow.com

How to respond to hotel reviews by Jason Q. Freed, HotelNewsNow.com