My articles are distributed broadly around the world and some people even read them.
MARKETING, SOCIAL MEDIA & ONLINE REPUTATION MANAGEMENT FOR HOTELS AND THE TRAVEL INDUSTRY
TripAdvisor for Destination Marketing Organizations
What do Travelers Want? Setting Hotel and Travel Marketing Priorities in 2012
Are Hotel Groups Ready for Total Transparency in Traveler Reviews? - most popular
How to Manage TripAdvisor Reviews
Social Media Coercion: How Far Should Hotels Go to Please and Appease Guests?
Social Media Ambush: When Hotel Guests Go on the Attack
Integrating ORM into Operations and Culture
Google is Going Places – Is Your Business Ready for the Ride? - most popular
How to Create Compelling Video Content for Hotels - most popular
A Sample Social Media Policy
Stanley Cup Riots in Vancouver: Case Study in Online Reputation Crisis Management
Help with Yelp for Hotels: How to Optimize Your Listing
How to Optimize Your TripAdvisor Listing - most popular
Online Reputation Manager: the Newest Position in Hotels?
Guest Satisfaction Index: the Next Big Measure of Hotel Performance?
Social Networking or Social Notworking? Social Media as a Sales Tool for Hotels – most popular
Paris Hotels and Social Media: Some Lagging Behind, Others at the Forefront
Social Media and Storytelling for Hotels – most popular
How to Maintain a Positive Online Reputation – Key Takeaways - most popular
A Round-up of Social Media and Reputation Monitoring Tools for Hotels – most popular
How to Cope with Bad Reviews – most popular
A Positive Spin on Negative Reviews
Tips for Developing a Social Media Program as Authentic and Singular as Your Hotel
A Hoteliers Guide to Review Sites & Forums – with Revinate
Toss that Script Aside: Tips for Generating Positive Online Reviews
The Pros and Cons of a Hotel Blog: a Retrospective
Best Practices for Responding to Online Hotel Reviews: Part 1
Best Practices for Responding to Online Hotel Reviews: Part 2
A Social Media Refresh for Hotels
Social Media for Hotels: Taming the Beast
Online Reviews: the Bane of Hotels' Existence or an Unprecedented Opportunity?
SALES & REVENUE MANAGEMENT
Social Networking or Social Networking? Social Media as a Sales Tool for Hotels - most popular
A Ten-Step Program for Easing Your Hotel's OTA Dependency
Sales Leadership Tips for Hotel Managers
INTERVIEWS
What Is It Like to Market Iran as a Tourist Destination?
Social Media and Reputation Management in Canada's Tourism Strategy: Greg Klassen, CTC
How to Use Social Media to Tap into the Burgeoning Market of Chinese Travelers: Jens Thraenhart
Social Search, Video, and Nimble Marketing: Google's UK Travel Industry Manager
B&B or Big-Box? The Sleeping Micro-Giant of the Lodging Industry: Jay Karen - most popular
Dedicated to Social Media: Pan Pacific Hotel Vancouver
The Confidence to be Transparent: Accor Senior Vice President Jean-Luc Chretien
Why Hotels Get the Last Word in Online Reviews: TripAdvisor CEO Stephen Kaufer – most popular
Lifestyle Hotels: Boutiques with Benefits. Hotel Indigo VP Janis Cannon
Social Media Rock Star: the Roger Smith Hotel - most popular
Tips for Managing Online Hotel Reviews: TripAdvisor
What's the Secret to Achieving Top Ranking on TripAdvisor? HKHotels
HOTEL & TRAVEL BUSINESS
So You Want to Work in Hotels: Part 1 - most popular
So You Want to Work in Hotels: Part 2 - most popular
Lifestyle Hotels: Gotta Have Soul
Construction? What Construction? A Case Study for Hotels
Lifestyle Hotels: You Are Where You Stay
Hotel Grooming Standards: When the Breakfast Hostess Shows Up in Hooker Boots
FOR TRAVELERS
Are Hotel Internet Fees a Necessary Evil?
Walking after Midnight: How to Avoid Being Relocated from Your Hotel
Is the Role of the Hotel Concierge Going Obsolete? - most popular
About that Item You Left in Your Room …
What To Do When Things Go Wrong in a Hotel
Don't Eat in Bed: Tips for Making the Most of Room Service
Supersize Me: Why Everyone Gets Upgraded But You
… AND JUST FOR FUN
Test Your Social Media Savvy – Social Media Quiz for Hotels
Craig's List: Hotel Industry Trends in 2010
"A Hidden Gem!" or "Lame!!!"? Online Travel Reviewers to Watch Out For - most popular
Craig's List: Hotel Industry Trends in 2009
Hotel Darwinism: Survival Tips for the Bold & Shameless
Home Sweet Hotel: Living in a Hotel
Celebrity Guests: Stars Want to Meet the Hotel Manager and Other Misconceptions
Hotel Management: Is Looking Like Hell an Occupational Hazard?
WEBINARS
Social Media and Storytelling for Hotels
Online Review Clinic for Hoteliers 2
Online Review Clinic for Hoteliers 1
How to Integrate Online Reputation Management Principles into Hotel Operations and Culture
Best Practices in Managing Online Hotel Reviews
All articles and materials are copyright © Daniel Edward Craig. If you wish to reprint all or part of any article or blog material, please email me for permission. Don't worry, I'm easy, as long as you credit me as the author, provide a link to this website, and talk about how brilliant I am.
Click here to inquire about my writing, training, and hotel and tourism industry consulting services.
