By Daniel Edward Craig
Yesterday, Michelle Wohl of Revinate and I held a webinar on how to respond to online hotel reviews. Clearly this is a hot topic in the hotel industry – over 500 participants signed up!
We talked about a few worst-case scenarios – how to respond to complaints about bedbugs, noise, and construction – as well as how to respond to positive reviews and mixed reviews. If you missed it or would like a refresher, click on the image below to view.
Jason Q. Freed does a great job of summarizing our key points and making me sound a lot smarter than I really am on HotelNewsNow.com.
For more examples, tips and best practices in online reputation management for the lodging industry, visit my Articles page, download my Hoteliers' Guide to Online Reputation Management, or explore the Revinate blog.
If you have any questions or comments regarding responding to online reviews, click here and scroll to bottom to post, and I'll do my best to answer them.
Click here to see other webinars.
These are great and informative tips and points of view. Thanks for sharing!:)